DELIVERIES

Our deliveries in Belgium and abroad are handled by SendingWines/DPD.

1.         For private customers

BELGIUM

In Belgium, the customer may choose either home delivery or delivery to a DPD parcelshop. The shipping costs, including VAT, are specified to the customer during the order process and are listed below (maximum package weight 20 kg, i.e. 12 bottles of still wine). Customers may also choose to have their order delivered exclusively to their home address on Saturdays.

For parcels weighing between 20 and 31.5 kilos, the price supplement to the above rates is €3.

If you wish to avoid delivery charges, you can choose to pick up your order at Comptoir des vignerons belges, Chaussée de Boondael, 550, 1050 Ixelles (Opening hours: Tuesday from 1pm to 7.30pm. Wednesday to Saturday from 10.30am to 7.30pm. Sunday from 10.30am to 1pm. Closed on Mondays).

Receiving your order at Popsss will only cost you a bit of arm grease to load the boxes into your boot... and we'll be happy to help!

Delivery is FREE in Belgium for orders of 200 euros or more.

OTHER COUNTRIES

Popsss also delivers to many Member States of the European Union. Home delivery is the only option available in most of these countries, with the exception of Germany, France, Luxembourg and the Netherlands (where deliveries are also possible to collection points). Shipping costs, including VAT, are specified to the customer during the order process and are listed below (maximum 20kg parcel, i.e. 12 bottles of still wine).

For parcels weighing between 20 and 31.5 kilos, the price supplement to the above rates is €3.

Do you live in a country not listed above? Contact us to find out more about delivery options.

2.         For companies 

If you would like to give an end-of-year gift - or for any other occasion - to your employees or business contacts, Popsss can take care of delivery to recipients throughout Belgium and the European countries we serve: an easy, fast and efficient solution! Your parcels will be delivered to them in elegant gift packaging on the agreed date.

Contact us for a personalised price quote: +32 (0)475 32 22 95 or info@popsss.com.

RETURNS

Returns are at the customer's expense, except in the case of a non-conforming order (incorrect reference number, for example). Please contact us by e-mail before returning any goods so that we can try to resolve the problem as best we can.

When an order is neither collected (point of collection) nor received (home) by the customer and is automatically returned to us, it will not be reimbursed due to the return and handling costs incurred.

Popsss undertakes to take back bottles with an obvious defect (such as cork taint), after receiving a favourable opinion from its oenologist, within a maximum period of 6 months after the order has been placed. The item must be returned in its original packaging, which must be at least 90% full. The direct costs of returning the goods are to be borne by the customer. A credit note corresponding to the value of the goods considered to have an obvious defect will be issued to the customer.